Returns and Refund Policy

Thank you for shopping at the web store of Digital Design Solutions LLC. If you are not entirely satisfied with your purchase, we are here to help.


RETURNS

You have 14 calendar days to return a physical item that is shipped to you from the date you received it.

To be eligible for a return, your item must be unused and must be returned in the same condition that you received it.

Your item must be returned in its original packaging.

Your item needs to be returned with a proof of purchase, such as your receipt.

For downloadable software products, you can request a refund only if the software file that is downloaded is defective. You have 7 calendar days from the date you downloaded the software product to request a refund.

For software products for which you have activated the license, you have 7 calendar days from the date of the activation, to request a refund. If you have activated the software license, you should deactivate your license before a refund can be processed. Please contact us with your request for a refund, and we will send you an email with the details of the deactivating procedure. Once we have proof that your software license has been deactivated, your refund will be processed.

Digital media content products such as digital art, digital music, ebooks, etc. cannot be returned for a refund. All sales are final for digital media content products.


REFUNDS

Once we receive your physical item, we will notify you that we have received the item. We will then inspect the item and notify you of the status of your refund after assessing the item's condition. The item has to be in satisfactory condition for the refund to be approved.

For downloadable software products, we will respond to your request for a refund with the details of the license deactivating procedure. Once we have proof that your software license has been deactivated, we will approve your refund.

If your return is approved, we will initiate a refund to your credit card, or other original method of payment (such as PayPal).

You will receive your credit within the number of days stipluated by our merchant services and your credit card issuer's policies.


SHIPPING COST OF RETURNS

You will be responsible for paying the shipping costs to return your physical item. Shipping costs are non-refundable.

If you have any questions on how to return an item or request a refund, please contact us using the Contact link on our store web site.